An apology letter for unprofessional behavior to a customer is written by one organization to the official representative of another organization when the employees or staff of the first organization have failed to behave according to the proper etiquette and protocol.
14 Sample Apology Letter For Unprofessional Behavior To Customer
Dear [client name],
I’m writing to apologize for my unprofessional behavior on the phone earlier today. I completely understand that you were upset by it, and I want to assure you that it won’t happen again.
I am well aware that our company’s reputation is dependent upon the quality of service we provide for our customers. It’s very important to me that you feel comfortable with the level of service we provide, so please let me know if there’s anything else I can do to make sure this doesn’t happen again.
Dear [name],
I’m writing to apologize for my unprofessional behavior during the call on [date]. I know that it is not acceptable for a representative of your company to speak the way I did, and I am sorry. Please accept my apology, and know that I will do everything in my power to ensure that this does not happen again.
Sincerely,
Dear [name],
I’m so sorry to hear that you were treated unprofessionally by one of our representatives. We strive to provide the best customer service possible, and it is upsetting to hear that one of our team members has let you down. We would like to offer you a gift card in the amount of $50 as a way to make up for the inconvenience caused by our representative’s behavior. If there is anything else we can do for you, please reach out directly at [contact information].
Best,
[your name]
Dear [name],
I’m writing to apologize for my unprofessional behavior on [date]. I was having a bad day, and I took it out on you.
I know that’s no excuse for my actions, but I hope you will accept my apology and let me make it up to you. If you are willing to give me another chance, I promise to be more professional in the future.
Dear [customer name],
I am writing to express my sincere apology for the unprofessional behavior I exhibited on our last conversation. I am very sorry for the way I spoke to you, and I want you to know that it does not represent my true character as a professional.
I would like to take this opportunity to explain what happened: As you can imagine, I have been working very hard lately, and it has been taking its toll on me. When you called me on Friday, I was feeling particularly stressed out because of an upcoming deadline, and that resulted in me becoming short with you. However, this was totally uncalled-for, so please accept my sincerest apologies. You deserve better treatment than what I gave you!
I hope that we can continue our business relationship in spite of this unfortunate incident.
Dear [client name],
I am writing to apologize for my unprofessional behavior. I understand that my actions were not only disrespectful and hurtful, but also unprofessional. I apologize for any inconvenience or concern that this may have caused you, and wish to assure you that it will not happen again.
Should you need to contact me in the future, please feel free to reach out at [phone number]. I look forward to working with you in the future.
Dear [customer name],
I’m writing to apologize for my recent behavior toward you. I know I was very unprofessional, and it’s not what you deserve from me as a customer. I hope that you can forgive me, and will consider giving me another chance in the future.
I am truly sorry for my actions.
Dear [name],
I am writing to you to apologize for my behavior on the phone this morning. I was rude and unprofessional, and I regret that. I hope you can accept my apology, and if there is anything I can do to make this up to you, please let me know.
Sincerely,
Dear [customer name],
I’m sorry to hear that you were unhappy with the service you received while visiting our store. I can assure you that we take great pride in our professionalism, and are always working to improve our service standards.
We have taken measures to ensure that your experience will be better next time you come into the store. We hope you will give us another chance and stop by soon!
Thank you for bringing this matter to our attention, and please accept my sincerest apologies for any inconvenience this may have caused.
Dear Customer,
I am writing to apologize for the unprofessional behavior I displayed during our phone call last week. My tone and demeanor were inappropriate, and I am sorry for how it affected you.
I know that you were looking for a simple solution to your problem, and instead of helping you, I made things more difficult for you by being short with you. That is not how we do things here at [company name], and it won’t happen again.
Please accept my sincere apology for the way I behaved during our conversation last week. I promise to do better in the future.
Dear [name],
I’m writing this letter to apologize for my unprofessional behavior in our last conversation. I was having a bad day and took it out on you, which was unprofessional, but I realize that it is not an excuse for my behavior. I hope that you will accept my apology and allow me the opportunity to make things right by providing exemplary customer service for you in the future. If there is anything else I can do, please let me know.
Dear [name],
I am writing this letter to apologize for my unprofessional behavior while working with you. My actions were not in line with the values of our company, and I have learned from the experience.
I was under a lot of stress at the time and did not handle it well. I should have found a way to communicate my feelings without negatively affecting your experience with [company name]. As you know, we strive to provide excellent customer service, and I let my emotions get in the way of that goal.
I hope that we can put this behind us and continue working together on future projects.
Dear [name],
I am writing to apologize for my unprofessional behavior at our meeting on Tuesday. I was under a lot of stress at the time, and I realize now that my lack of professionalism negatively impacted our ability to conduct business.
I hope that you will accept my apology and allow us to continue our business relationship in a positive manner.
Dear [name],
I’m writing to apologize for my unprofessional behavior when we last spoke. I was in a bad mood, but that’s no excuse. I know you were just doing your job and trying to help me, and I appreciate how much it must have hurt when I lashed out at you.
I hope we can both learn from this experience and move forward with a better relationship.
